Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

• You must be at least 18 years old to use our Service
• You must have the legal capacity to enter into binding agreements
• You agree to comply with all applicable laws and regulations
• You are responsible for maintaining the confidentiality of your account

2. Description of Service

Bsderma provides an e-commerce platform that allows users to:

• Browse and purchase products from our online store
• Create and manage user accounts
• Access our mobile application for iOS and Android
• Receive customer support and order assistance
• Participate in promotions, contests, and loyalty programs
• Access personalized recommendations and content

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without prior notice.

3. User Accounts

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the security of your password
• You must notify us immediately of any unauthorized use of your account
• You may create only one account per person or entity

3.2 Account Responsibilities

• You are responsible for all activities that occur under your account
• You must keep your account information up to date
• You may not share your account credentials with others
• You must use your account only for lawful purposes

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. Products and Services

4.1 Product Information

• We strive to provide accurate product descriptions, images, and pricing
• Product availability is subject to stock levels
• We reserve the right to limit quantities and refuse orders
• Product specifications may vary from descriptions

4.2 Pricing and Payment

• All prices are displayed in the currency specified on our website
• Prices include applicable taxes unless otherwise stated
• We accept various payment methods including credit cards, PayPal, and Paymob
• Payment is required at the time of order placement
• We reserve the right to change prices at any time

4.3 Order Processing

• All orders are subject to acceptance and availability
• Order confirmation will be sent via email
• We reserve the right to cancel orders for any reason
• Delivery times are estimates and not guaranteed

5. Shipping and Delivery

5.1 Shipping Policy

• We ship to addresses within Egypt and select international locations
• Shipping costs are calculated based on weight, destination, and shipping method
• Free shipping may be available for orders above a specified amount
• Delivery times vary by location and shipping method

5.2 Delivery Terms

• Risk of loss transfers to you upon delivery
• You must be available to receive packages during delivery
• We are not responsible for delays caused by third-party carriers
• Damaged or lost packages should be reported immediately

5.3 International Shipping

• International orders may be subject to customs duties and taxes
• You are responsible for all import fees and duties
• Delivery times for international orders may vary significantly
• Some products may not be available for international shipping

6. Returns and Refunds

6.1 Return Policy

• Returns are accepted within 14 days of delivery
• Items must be in original condition with tags and packaging
• Certain items may not be eligible for return (perishables, personalized items)
• Return shipping costs are the customer's responsibility unless the item is defective

6.2 Refund Process

• Refunds will be processed within 5-10 business days after receiving returned items
• Refunds will be issued to the original payment method
• Processing fees may be deducted from refunds
• Refund amounts may be adjusted for used or damaged items

6.3 Exchanges

• Exchanges are subject to availability
• Size and color exchanges may be available for certain items
• Price differences must be paid by the customer
• Exchange shipping costs are the customer's responsibility

7. Intellectual Property Rights

7.1 Our Content

• All content on our Service is owned by Bsderma or our licensors
• This includes text, graphics, logos, images, and software
• Content is protected by copyright, trademark, and other intellectual property laws
• You may not copy, modify, or distribute our content without permission

7.2 User-Generated Content

• You retain ownership of content you submit (reviews, comments, images)
• By submitting content, you grant us a license to use it on our Service
• You are responsible for ensuring you have rights to any content you submit
• We may remove content that violates these Terms

7.3 Trademarks

• "Bsderma" and related marks are our trademarks
• You may not use our trademarks without written permission
• Third-party trademarks remain the property of their respective owners
• Unauthorized use of trademarks may result in legal action

8. Prohibited Uses

You agree not to use our Service for any unlawful or prohibited activities:

• Illegal Activities: Any unlawful or fraudulent activities
• Unauthorized Access: Attempting to gain unauthorized access to our systems
• Malicious Software: Introducing viruses, malware, or other harmful code
• Spam: Sending unsolicited communications or spam
• False Information: Providing false, misleading, or inaccurate information
• Interference: Disrupting or interfering with our Service or servers
• Reverse Engineering: Attempting to reverse engineer our software
• Commercial Use: Using our Service for unauthorized commercial purposes
• Violation of Rights: Infringing on intellectual property or privacy rights
• Harassment: Harassing, threatening, or abusing other users

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We collect and process personal data in accordance with applicable privacy laws
• You have rights regarding your personal information as outlined in our Privacy Policy
• We implement appropriate security measures to protect your data
• We may share information with third parties as described in our Privacy Policy
• You consent to the collection and use of data as described in our Privacy Policy

10. Disclaimers and Warranties

10.1 Service Availability

• Our Service is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We may experience downtime for maintenance or technical issues
• We are not responsible for third-party service interruptions

10.2 Product Warranties

• Product warranties are provided by manufacturers, not by us
• We make no warranties about product performance or suitability
• Product descriptions are for informational purposes only
• Actual products may differ from images and descriptions

10.3 Limitation of Liability

• Our liability is limited to the maximum extent permitted by law
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the Service
• Some jurisdictions may not allow limitation of liability

11. Indemnification

You agree to indemnify and hold harmless Bsderma and its affiliates from any claims, damages, or expenses arising from:

• Your use of our Service in violation of these Terms
• Your violation of any law or regulation
• Your infringement of any third-party rights
• Content you submit or transmit through our Service
• Your negligence or willful misconduct

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Termination requests should be submitted through our support system
• Account deletion may take up to 30 days to process
• Some data may be retained for legal and business purposes

12.2 Termination by Us

• We may suspend or terminate accounts that violate these Terms
• We may discontinue our Service with reasonable notice
• Termination may be immediate for serious violations
• We are not obligated to provide refunds for terminated accounts

12.3 Effect of Termination

• Your right to use our Service ceases immediately
• Outstanding orders may be cancelled or fulfilled at our discretion
• Provisions that should survive termination will remain in effect
• We may retain certain information as required by law

13. Governing Law and Dispute Resolution

13.1 Governing Law

• These Terms are governed by the laws of Egypt
• Any disputes will be resolved in Egyptian courts
• We comply with applicable international laws and regulations
• Local consumer protection laws may provide additional rights

13.2 Dispute Resolution

• We encourage resolving disputes through direct communication
• Mediation may be required before legal proceedings
• Class action lawsuits are waived to the extent permitted by law
• Some jurisdictions may not allow waiver of class actions

13.3 International Users

• International users agree to Egyptian jurisdiction
• You are responsible for compliance with local laws
• Currency conversion rates may apply to international orders
• Import duties and taxes are your responsibility

14. Changes to Terms

We may modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of these Terms
• Material changes will be communicated via email or in-app notification
• Continued use of our Service constitutes acceptance of new Terms
• If you disagree with changes, you should discontinue use of our Service

We recommend reviewing these Terms periodically to stay informed of any updates.

15. Contact Information

If you have any questions about these Terms of Use, please contact us:

16. Severability and Entire Agreement

16.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bsderma regarding the use of our Service.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.